Dealer Control
Security & Roles
Sales Connected. Dealer Controlled.
How access is divided at ABC Motors, how vendor support is controlled, and how actions are recorded.
Interactive Security Demonstration
These controls are demonstrated with illustrative information. Production authentication, permissions, dealership data separation, audit logging, and approved support access must be configured and verified before live dealership information is connected.
The dealership retains ownership and control of its customer records, employee assignments, communication history, follow-up history, and referral information.
Sales Connected. Dealer Controlled.
Roles & permissions
Access is dealer-controlled. Each person only gets what their role allows.
Dealer Super Admin
Dealer principal / owner. Full control of the dealership account.
- Manage all users, roles and seats
- Add, suspend, deactivate and reassign staff
- Approve or revoke technical-support access
- View all reports, records and the activity log
- Control dealership branding and settings
General Manager
Store leadership. Broad management visibility and control.
- Manage sales staff and assignments
- Deactivate & reassign departing staff
- View all reports and the activity log
- Manage managers below them
- Delete the dealership account
- Approve technical-support access (Super Admin only)
Sales Manager
Runs the sales floor. Team-level visibility and follow-up accountability.
- View the whole team and traffic-light status
- Reassign customers between salespeople
- Monitor the message center and follow-ups
- Run performance reports
- Add or remove users
- Change roles or billing
BDC Manager
Business Development Center. Owns lead handling and the unassigned queue.
- Work the unassigned / BDC queue
- Route leads to salespeople
- Monitor response times and open messages
- Change roles or deactivate staff
- Access billing
Salesperson
Individual sales consultant. Personal app + their own customers only.
- Use their personal MyCarPro™ app
- See and follow up with their assigned customers
- Send referrals and vehicle-request replies
- See other salespeople’s customers
- Access store-wide reports or the activity log
- Manage users
Read-Only User
View access without the ability to change anything (e.g. owner’s analyst, trainer).
- View dashboards and reports
- View the activity log
- Edit, reassign, add, or remove anything
- Export where restricted
1LinkMedia Technical Support
Vendor support access. Disabled by default. Only for troubleshooting, with dealership approval.
- Assist with configuration and troubleshooting when explicitly granted access
- Access anything unless the dealership turns it on
- Remain connected after the time window ends
- Act without being recorded in the activity log
1LinkMedia technical-support access
Vendor access is off unless the dealership turns it on.
Support access is currently OFF
Disabled by default · dealership-approved · time-limited · revocable · logged
- Disabled by default — 1LinkMedia has no standing access to a dealership’s data.
- Turned on only by a Dealer Super Admin, for a specific reason.
- Time-limited — access expires automatically at the end of the approved window.
- Revocable — the dealership can end access at any moment.
- Logged — every support session is recorded in the dealership activity log.
Activity log
A sample of the record the dealership keeps of sensitive actions.
Opened Deactivate & Reassign
AssignmentReviewing offboarding for Jake Anderson (Departing).
Robert Chen · Dealer Super Admin · Just now
Reassigned customers
AssignmentMoved 3 prospects from Emily Carter to the BDC Team.
Maria Delgado · General Sales Manager · 2 hours ago
Set employment status
RecordDan Whitaker set to Temporarily Inactive (leave of absence).
Robert Chen · Dealer Super Admin · Yesterday
Login
LoginSales Manager signed in from a new device.
System · MyCarPro™ · 2 days ago
Support access review
Support1LinkMedia technical-support access remained OFF. No vendor sessions.
Robert Chen · Dealer Super Admin · 4 days ago